Returns, Exchanges & Warranty
Warranties
At Shasta Pool Supply, we understand high-end pool equipment is a major investment and you deserve policies that reflect that. We make it clear how to return what’s wrong and how warranties work. Now, buying a premium pump, automation system or efficient heater delivers No surprises.
Coverage depends on model, installation method, and brand terms.
Manufacturer Warranties
We sell authorized and warrantied products from major pool-equipment brands. All manufacturer warranties apply to your purchase. However, you file warranty claims directly with the manufacturer.
- Pentair - Register with Pentair
- Hayward - Register with Hayward
- Raypak - Register with Raypak
Register your product as required by the manufacturer to activate full coverage.
Register Your Pool Product
How to register warranty
Thank you for buying our pool products. Please register your product with complete information on the individual
Required for Registration:
- Homeowner details (name, phone, email)
- Equipment location address
- Product Serial Number
- Sales Receipt (date, product, company)
- Installation Invoice (if applicable)
FAQs
What is your return window?
Who pays for return shipping and restocking?
What items qualify for return or exchange?
Who handles the manufacturer warranty?
What typical warranty periods apply?
What could void the warranty?
Standard Warranty
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TradeGrade Products
- Purchased from retail store, pool builder, or service company: 1-3 year warranty
- Purchased online: 60-day limited warranty only
-
Ecommerce (EC) Products
- Purchased from Authorized Online Reseller: General: 1-year warranty (parts only)
- All EC or online purchase authorized pool equipment must go directly to the manufacturer for all warranty claims.
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Important Notes:
- Qualified Installer: Licensed professional charging a fee (e.g., pool professional, plumber, electrician, contractor)
- Bundled Products: Must be on same invoice and installed simultaneously. If any product is ineligible, the entire bundle loses extended warranty.
