Our expert staff answers customer's most asked questions.
Are open box items still under warranty?
The warranty status of open box items may vary. Most open box products fall under brand new warranties. It's best to check with the seller or Pentair directly about the specific warranty coverage for open box purchases.
How does the warranty differ for products purchased online?
Products purchased from an Authorized Pentair Online Reseller (with product codes beginning with EC-) receive a one-year parts-only warranty from the purchase date. Exceptions include IntelliChlor cells and IntelliFlo SVRS pumps, which receive a two-year parts-only warranty. These products are not eligible for the bundled three-year extended warranty.
Can multiple discounts be added to an order?
The application of multiple discounts varies depending on ongoing promotions. In most cases, our quotes already include the lowest possible price with all available discounts applied. Contact our sales team for the most up-to-date promotional offers.
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